Shipping policy
At Zentrio®, we are committed to delivering your orders worldwide with care and transparency. Please read our shipping policy for important information about processing times, delivery estimates, charges, and more.
Processing Time
- Orders are usually processed within 1-3 business days after payment confirmation.
- Processing may take longer during peak seasons or special promotions.
Shipping Methods & Delivery Times
- Standard International Shipping: Delivery within 6-11 business days.
- Express International Shipping: Faster delivery within 4-8 business days.
Please note these are estimated delivery times; actual arrival may vary due to factors beyond our control such as customs or carrier delays.
Shipping Charges
- Shipping fees vary based on your location, order size, and shipping option selected.
- Shipping charges will be calculated and displayed at checkout before you complete your purchase.
Taxes and Customs Fees
- The price you pay at checkout includes all taxes and fees—there are no additional customs duties, taxes, or import fees to pay on delivery.
- We handle all necessary import taxes so your order arrives hassle-free.
Order Tracking
After your order ships, you will receive a confirmation email with a tracking number and link to monitor your shipment’s progress.
Shipping Restrictions
We ship to all countries worldwide without restrictions, and delivery to P.O. boxes or APO/FPO addresses is supported.
Lost or Delayed Packages
If your order does not arrive within the expected time frame, please contact us at support@zentrio.com. We will investigate the issue and work to resolve it promptly.
Address Accuracy
Please ensure your shipping address is entered correctly during checkout. We are not responsible for delays or loss caused by incorrect address information.
Last updated: 15/01/2025