Refund policy
At Zentrio®, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund policy to ensure your peace of mind.
Eligibility for Refunds
- Items must be returned within 60 days of the original purchase date to qualify for a refund.
- Products must be in their original condition and unused, except in cases where the item is defective or damaged upon arrival.
- Certain products, such as personal care items or customized products, may be non-refundable for hygiene or safety reasons. Please check the product description for any such exceptions.
How to Request a Refund
To initiate a refund, please contact our customer support team at support@zentrio.com with your order number and details about your request. Our team will provide instructions on how to return the product.
Return Shipping
- Customers are generally responsible for return shipping costs unless the product is defective, damaged, or the wrong item was sent.
- We recommend using a trackable shipping service to ensure the safe return of the item. Zentrio® is not responsible for lost or damaged returns.
Refund Processing
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7-10 business days.
- Shipping costs are non-refundable, except in cases of error on our part.
Exchanges
If you wish to exchange an item for a different size, color, or product, please contact us at support@zentrio.com. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at support@zentrio.com with photos and a description. We will arrange for a replacement or full refund.
Questions?
If you have any questions about our refund policy or need assistance, please don’t hesitate to reach out to us at support@zentrio.com.
Last updated: 15/01/2026